The terms of shipment and return are defined in the Terms and Conditions.
During the pre-order phase, to reserve an ALUVY product, the customer must initially pay a deposit to reserve their products. The customer will be contacted by the customer service before the products are shipped in order to pay the balance of the order.
The sale of pre-ordered products is conditional on their approval, which certifies their compliance with the standards and regulations in force.
The delivery of the pre-ordered products is scheduled for the end of March 2021. Our products are sold exclusively in Metropolitan France (+ Corsica), Belgium and the Netherlands.