FAQ

We deliver our products exclusively in metropolitan France (+ Corsica), Belgium and the Netherlands.

You can track your parcel by logging into your account, then by going to "follow my order". In case of any problem during delivery, please contact us at the following number: +33 4 81 68 39 83.

You can change your delivery address by logging into your account.

Delivery is free of charge for orders over 75€.

For the purchase of a BBQ, your parcel will include a support to move it with a pallet truck. It will be 79.2cm long by 65.7cm wide and 100.2cm high. For the purchase of a BBQ and accessories, the dimensions of the package will be the same. A compartment is specially created for the accessories in the cardboard box of your parcel. For the purchase of accessories only, your parcel will be of standard size.

Tous nos barbecues sont fabriqués à la demande, du lundi au vendredi, dans la journée de votre commande. Les expéditions se font tous les jours ouvrés à 13h.

Notre transporteur prend ensuite contact avec vous par téléphone pour fixer la date la livraison. Ce rendez-vous est pris 24 à 48h maximum après l'expédition. La livraison peut avoir lieu du lundi au vendredi. Avec la livraison rapide, vous pouvez également être livrés le samedi.

Selon votre disponibilité, votre barbecue peut donc être chez vous sous 3 jours après votre commande. Nous vous demandons de bien faire le tour du colis avant de l'accepter. Si vous avez le moindre doute concernant l'état du colis, nous vous invitons à le refuser auprès du transporteur.

When paying for your order, select "Payment 3x free of charge". You will then be charged a reduced amount for 3 months.

Pour toute demande de moficiation ou d'annulation de votre commande, nous vous invitons à nous contacter par téléphone au 04 81 68 39 83 ou par mail à l'adresse bonjour@aluvy-design.com.

You can find your invoice in the email confirming your order as well as in your parcel.

Pour tout remboursement, nous vous invitions à nous contacter par téléphone au 04 81 68 39 83 ou par mail à l'adresse bonjour@aluvy-design.com.

In order to guarantee the security of our online transactions, we use PayPlug, a tool specialising in secure online payments. You can therefore order with complete peace of mind.

Si lorsque vous ajoutez un produit à votre panier celui-ci vous indique le massage suivant : "Votre panier est vide. Retour au magasinage." alors c'est sûrement que vous avez exclu tous les cookies de votre navigateur. Il vous suffit de les réactiver et le panier fonctionnera de nouveau.

The guarantee for your ALUVY product can be found in the leaflet.

In the event of a defect in your product, a missing or broken part, we invite you to contact us at the following address: hello@aluvy-design.com or by telephone on + 33 4 81 68 39 83.

Our BBQ grill is very easy to clean and maintain. We invite you to consult our tips to clean it as well as possible.

An article is coming soon on the subject.

LULU and MARCEL are designed to withstand both heat and cold. You can leave your BBQ in its place and simply cover it with a sheet in winter. For LULU, be sure to disconnect the gas bottle before covering it.

We invite you to consult the instructions for your BBQ.

We work on the creation of outdoor products. We invite you to follow our social networks to be aware of our development.

This is a wish of the brand that we will work on in the future. We invite you to follow our social networks to be kept informed of our development.

We would be delighted to hear your opinion on ALUVY products. We invite you to contact us to send us your testimonial and share your experience.

ALUVY is a DNVB, a 100% digital brand, which means that we do not have physical shops. This means that we can manage the entire production chain and offer you fair prices.

Our BBQ are certified Made in France. They were designed in Isère and are produced in our factories in France and Europe.

If you wish to change your BBQ, we undertake to come and collect your ALUVY BBQ to give it a second life. To do so, we invite you to consult our dedicated page.

We had to think a lot about the wheels when we were designing. Aesthetically, it's a real headache 🙄. We finally opted for a design and a choice of material that makes our LULU ultra weatherproof. Made entirely of aluminium it is as strong as a bay window or a pergola which are now widely used in modern homes. Ideally, we recommend that it be retracted once a year. We felt that this was not worth the aesthetic compromise.

Découvrez toutes les villes où vous pouvez admirer et acheter physiquement nos barbecues et braseros, sur notre page Où voir nos barbecues