FAQ

Welcome to the ALUVY Design FAQ. Here you will find the answers to the questions most frequently asked by our customers. We hope this will help you.

Shipment

We deliver our products exclusively in metropolitan France (+ Corsica), Belgium and the Netherlands.
You can track your parcel by logging into your account, then by going to "follow my order". In case of any problem during delivery, please contact us at the following number: +33 4 81 68 39 83.
You can change your delivery address by logging into your account.
Delivery is free of charge for orders over 75€.
For the purchase of a BBQ, your parcel will include a support to move it with a pallet truck. It will be 79.2cm long by 65.7cm wide and 100.2cm high. For the purchase of a BBQ and accessories, the dimensions of the package will be the same. A compartment is specially created for the accessories in the cardboard box of your parcel. For the purchase of accessories only, your parcel will be of standard size.

Order / Payment

When paying for your order, select "Payment 3x free of charge". You will then be charged a reduced amount for 3 months.
You can find your invoice in the email confirming your order as well as in your parcel.
In order to guarantee the security of our online transactions, we use PayPlug, a tool specialising in secure online payments. You can therefore order with complete peace of mind.

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Guarantee and Satisfaction :

The guarantee for your ALUVY product can be found in the leaflet.
In the event of a defect in your product, a missing or broken part, we invite you to contact us at the following address: hello@aluvy-design.com or by telephone on + 33 4 81 68 39 83.

Cleaning and maintenance

Our BBQ grill is very easy to clean and maintain. We invite you to consult our tips to clean it as well as possible.
An article is coming soon on the subject.
LULU and MARCEL are designed to withstand both heat and cold. You can leave your BBQ in its place and simply cover it with a sheet in winter. For LULU, be sure to disconnect the gas bottle before covering it.
We invite you to consult the instructions for your BBQ.

ALUVY :

We work on the creation of outdoor products. We invite you to follow our social networks to be aware of our development.
This is a wish of the brand that we will work on in the future. We invite you to follow our social networks to be kept informed of our development.
We would be delighted to hear your opinion on ALUVY products. We invite you to contact us to send us your testimonial and share your experience.
ALUVY is a DNVB, a 100% digital brand, which means that we do not have physical shops. This means that we can manage the entire production chain and offer you fair prices.
Our BBQ are certified Made in France. They were designed in Isère and are produced in our factories in France and Europe.
If you wish to change your BBQ, we undertake to come and collect your ALUVY BBQ to give it a second life. To do so, we invite you to consult our dedicated page.

ALUVY's products

We had to think a lot about the wheels when we were designing. Aesthetically, it's a real headache 🙄. We finally opted for a design and a choice of material that makes our LULU ultra weatherproof. Made entirely of aluminium it is as strong as a bay window or a pergola which are now widely used in modern homes. Ideally, we recommend that it be retracted once a year. We felt that this was not worth the aesthetic compromise.

Do you have another question? We are here to help you! Please visit our contact page for more information. Our team is available to answer you from Monday to Friday from 9am to 6pm.